Error "Cannot create a folder in the drive's top-level folder"

pmeinl

Sporadically BC displays the error "Cannot create a folder in the drive's top-level folder" without any obvious malfunction resulting.

This seems be causes a setup running. To reproduce run Visual Studio 2015 Setup while BC is active.

Florian

Hi pmeinl,

This behavior occurs when installers try to use the Boxcryptor root for temp files.
We already have an exclusion heuristic to suppress this message for certain programs, but as you noticed, this heuristic has to be updated once in a while, obviously the installer ofVisual Studio 2015 is not detected properly.

If you want to contribute to this, please open Boxcryptor in Debug mode (https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log) and start the visual studio installation. You can cancel it as soon as the error message occurs. Then, send the log file to support@boxcryptor.com referring to this forum thread and you will see your contribution in one of our next releases. Thank you in advance!

Best Regards,
Florian

pmeinl

Maybe adding an hint to your error message would be helpful: "Cannot create a folder... This may be caused by an installer ... can be ignored."