• Bad Address

I have been using Boxcryptor for years without issue. Suddenly, I am having a problem opening some files. After logging into Boxcryptor and going to the encrypted folder, I can open files except in one particular subfolder. In that one, I cannot open anything--pdfs, text, data, anything. The same file types open fine in other folders. Unfortunately, this folder has some very important information. When I click on a file and select "Manage Boxcryptor Permissions" it tells me it cannot because of a "bad address." I have no idea what the problem may be or what to do. I have been able to open files in this particular folder recently (about a month ago).

I am using a MacBook Air running El Capitan in conjunction with DropBox. Any help will be appreciated.

Elwood

    12 days later

    Hi elwood1229,

    Can you please create a debug log which contains information why you can't access the folder and receive this error message. Here's a guide how to create a debug log:

    https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log

    Just send this debug log to support@boxcryptor.com referring to this forum post and we will track down your issue.

    Best regards,
    Florian

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