Password issue

scs1234

I have just set up on v2.2 and now testing with a few files before I set up a paid plan if it all works OK. I set up an account via the programme with email/ password. I now need to log in to export & backup the key file. But if I try to log in at boxcryptor.com/app (where I am directed) it rejects the login.

Is the web password the same as the one used to log in to the programme and access the files? I have logged out and back in, so I correctly stored the password (in Lastpass). Thanks.

scs1234

Hi - I wondered if someone could help on this? It may be that I need another password to access the web site account, as presumably using the main password reveals that password externally?

Florian

Hi scs1234,

For Boxcryptor, you only need one password per account. If you forgot your password, you still can reset your Boxcryptor account. BE AWARE that you will then LOOSE ACCESS TO ALL ENCRYPTED FILES! If you're still logged in on the client software, I would recommend to locally backup your files DECRYPTED, before performing the account reset here: https://www.boxcryptor.com/app/passwordforgot

Kind regards,
Florian