Problem on iOS

Aphex

Hi,

I am using BoxCryptor 2.0 on my PC and iOS devices. I use local account with key on my local device. Everything had worked to the last update. Now I can't logon to my BoxCryptor on iOS devices. I have a message: "Couldn't sign in. Your account is not verified". I've tried to reinstall software and upload the key to the app again but still the same message. On PC everything works fine.
Could You help?

Regards

Philipp

Hi Aphex,

please contact support@boxcryptor.com

However, the local account feature is a feature we do not recommend and only advanced users should bear in mind to use this function.

Best regards,
Philipp

Helpi75

Hi Aphex.
Same issue here. My iPhone stopped working with Local Account in the week of March 7th. When I try to "Copy to" the local keyfile from Google Drive or Email attachment, the app always takes me to the Sign In screen. "local@boxcryptor.com" shows an invalid user account. Spinning circles here.

Aphex

Hi Philipp,
I've contacted support. I've send them debug logs as they asked about it and no one had answered from this time.
It is 2 months since I had lost access to my files on iOS devices.

Could You help?

Florian

Hi Aphex, hi Helpi75,

We have tracked down the issue, it will be fixed with the next release.
A workaround in the meantime is to start Boxcryptor until the sign-in screen appears, put Boxcryptor in the background (press the Home button) and bring it back to foreground. After that, you should be able to load the keyfile.

Kind regards,
Florian