Boxcryptor Unlimited is fantastic... Yet, there is an annoying bug with Boxcryptor free version..

drizo72

Hi there,

I have the unlimited personal version and I am very happy. My wife has only two devices and she is using the free boxcryptor version. Yet, there is a problem. She has 3 cloud storage providers on her PC: Dropbox, Onedrive and Onedrive for business. Her boxcryptor files are on dropbox. Boxcryptor free version allows the use of only one provider. The problem is that no matter what she tries, which provider boxcryptor will choose to use each time she boots up her PC is completely random!

One time she starts her PC, boxcryptor selects dropbox, everything is working fine. Next time, boxcryptor selects onedrive or onedrive for business, she doesn't have access to her files until she goes back to settings and manually return the active provider to dropbox.

Boxcryptor free version should remember the proper provider and should not change it every time picking up one random provider out of the available ones...

Could you please fix this?

Thanks and BR

Dimitris

Florian

Hi drizo,

Our developers stated that this happens when a user signs out of Boxcryptor instead of simply terminating the Application. After a sign-out, all settings are resetted and Boxcryptor will find possible locations "randomly" again with the next sign-in.
If your wife has the problem even after a normal "exit", please let us know so we can track down the issue.

Kind regards,
Florian

drizo72

Hi Florian,

I am pretty sure she doesn't sign-out, she just shuts-down or reboots her PC.

What happens if a location is temporarily unavailable? (eg. in case dropbox folder is stored on an external hdd)? Would then boxcryptor reset the locations again, if the first location cannot be found? If that is the case, then this should be fixed so as Boxcryptor Free works automatically as soon as the user reconnects the drive instead of trying to use another location...

In general, if no other change has happened (besides sign-out), then Boxcryptor should remember the single active location for free users. Alternatively, Boxcryptor Free version should not allow change of location without signing out first...

Could you please look into it?

Thanks and BR

Dimitris