Boxcryptor forgets last mapping

dt1807

I use a local folder for BoxCryptor - 'D:\privat\'
For some days I have the problem that BoxCryptor forgets that mapping and is mapping the default dropbox folder instead.
BC doesn't list my old mapping anymore. I have to add it every day again and again.

A local USB-stick is shown as second location. I didn't use that earlier (when everything worked fine).
There was also another small difference. Two weeks ago I set by accident the checkbox that the password should be remembered. Later I removed that again. Not sure whether I have the problems since that day.

Robert

Hi!

It would be great if you could send us a debug log which captures this situation - ideally, Boxcryptor running and mapping configured, exit Boxcryptor, start with debug logging enabled, mapping has been lost, exit Boxcryptor and send us the log to support@boxcryptor.com

Thanks,
Robert

dt1807

I had this problem today again. Unfortunately I cannot reproduce it.
If I edit the registry and add the debug parameter then BC will be started every time in debug mode.
Does BC create for every start a new log or how can I delete old ones?

But yesterday (and also several times in the last weeks - but I am not sure whether it has something to do with the BC problem) I 'crashed' FreePDF on my computer. I created or manipulated a print job which was causing FreePDF not to react anymore. Other printer drivers didn't have that problem.
FreePDF seems to be very sensible in that case. I could still send print jobs (which will pop up after restart) - but the GUI didn't open anymore. Only a restart solves this problem.
And it is possible that after such a restart the mapping is lost.
I use mainly BC classic and the BC2 is more a "playground" for me. So I pay less attention to it.

dt1807

I started BoxCryptor for some days always with the debug parameter. My problem didn't show up again - but I think there is another one.
BC is creating with every start a new log (seclog). The file will be written on the desktop. One of 4 files is packed into a gz - the other ones are still uncompressed. I guess that this shouldn't be the case.

Bliepo

I expierenced the exact same issue as dt1807. Several times in fact. Therefore I decided to edit the registry and add the debug parameter so BC started in debug mode every time. Today, the issue appeared once more. I managed to get a log both before and after the issue occured. Should I send them support?

Robert

Hello,

Yes, if you have a debug log capturing such a "lost settings situation", it would be great if you could send it to support@boxcryptor.com referencing this thread.

We have also released a new version of Boxcryptor for Windows today, which contains improvements for this issue. I cannot say if we've been able to completely fix it, but it should be improved at least.

--Robert

Florian

Hello,

There will be a fix for that in the next Boxcryptor release. Sorry for all your inconveniences!

Regards,
Florian

an-erd

Hi, I still have the problem described above on an iPhone (with iOS10).
Any suggestions on what to do or a workaround?
Regards Andreas