Boxcryptor issue after last update (OS X 10.10.5)

adz

Hi,

Frustratingly the latest Boxcryptor update has caused havoc with my iMac resulted in major issues. It's not responding and spinning out of control on Mac OS X Yosemite 10.10.5. I'm not able to see which version of Boxcryptor this is, but I only just upgraded it.

Here's some information that i've retrieved. Any help would be gratefully appreciated as this is a major disruption.

Many thanks,

Adam

Here's what's running...

adz@iMac:~$ ps aux | grep Boxcryptor
adz 507 0.0 0.0 2504268 2704 ?? Ss 12:03pm 0:00.01 /Applications/Boxcryptor.app/Contents/Frameworks/BoxcryptorFoundation.framework/Versions/A/XPCServices/RednifManager.xpc/Contents/MacOS/RednifManager
adz 376 0.0 0.1 2699200 39548 ?? S 12:03pm 0:12.86 /Applications/Boxcryptor.app/Contents/MacOS/Boxcryptor
adz 718 0.0 0.0 2432772 668 s000 S+ 12:14pm 0:00.00 grep Boxcryptor
adz 694 0.0 0.1 2598772 27364 ?? Ss 12:11pm 0:00.12 /Applications/Boxcryptor.app/Contents/PlugIns/Rednif.appex/Contents/MacOS/Rednif

These are the type of errors I see in the console...

09/08/2016 12:07:11.201 secd[364]: securityd_xpc_dictionary_handler Boxcryptor[376] copy_matching The operation couldn’t be completed. (OSStatus error -34018 - client has neither application-identifier nor keychain-access-groups entitlements)
09/08/2016 12:07:11.201 Boxcryptor[376]: SecOSStatusWith error:[-34018] The operation couldn’t be completed. (OSStatus error -34018 - Remote error : The operation couldn‚Äôt be completed. (OSStatus error -34018 - client has neither application-identifier nor keychain-access-groups entitlements))

On restart I see Finder Integration missing, however the plugin exists in System Preferences and seems to be running.

Please advise.

adz

Just to provide more information. This is Boxcryptor 2.3.405.

On top of the other issues, it seems as if symbolic links will now not work - has there been a change?

Many thanks,

Adam

Robert

Hello Adam,

The console logs are harmless and can be safely ignored. To get a better understanding what's happening on your Mac, it would be great if you could create a debug log and send it to us so that we can investigate it:

https://support.boxcryptor.com/display/BCOSXEN/How+to+create+a+Debug+log

I assume your symlinks are not working anymore because the mountpoint has changed from /Volumes/Boxcryptor to /Volumes/Secomba/{USERNAME}/Boxcryptor. As Boxcryptor now also creates a symlink at ~/Boxcryptor which points to the mountpoint, I'd recommend use ~/Boxcryptor in your own symlinks or scripts so that future mountpoint changes do not affect you.

Best regards,
Robert

adz

Hi Robert,

Thanks for letting me know that there is suddenly new directories for the Boxcryptor folder! Is there somewhere I can keep track of these changes before upgrading? Any release notes, blogs, etc?

I will send over a debug log if it starts misbehaving again, but right now, having fixed a few of the symbolic links, it seems to be stable.

Regards,

Adam

Robert

Hello Adam,

Yes, we have a changelog (and downloads of all versions) here:

https://support.boxcryptor.com/display/BCOSXEN/Changelog

Additionally, the most recent changelog is always included in the "Update available" screen when the software prompts you to install an update.

Best regards,
Robert

adz

Hi Robert,

This issue continues and thankfully right now I have only upgraded one iMac. When Boxcryptor had been running for a while and usually when waking up from the screen saver, it is completely spinning, the drive doesn't appear to be mounted and the menulet at the top of the screen is unaccessible. Only a restart will bring everything back up.

I tried creating a debug log as per your recommendations, but by the time the issue occurred the log was GBs in size, so not really possible to email to you.

Any other solutions as it's rather inconvenient?

Many thanks,

Adam