Filename encryption with iCloud is unusable

robzr

Filename encryption with iCloud is unusable. Do you guys QA this stuff?

By default computers do not download the iCloud files, which breaks Boxcryptor, so they show in their native unicode. You must stop Broxcryptor, visit the iCloud directory, download from the cloud, then restart Boxcryptor in order to use the file. When you share a directory on multiple computers this quickly makes it completely unusable.

Rob

robzr

Nothing?

robzr

I'm quitting my subscription and moving to Cryptomator because of this ridiculous issue, which could be easily solved if Boxcryptor properly coordinated with iCloud Drive, as well as the complete lack of support/response for this.

It's been 10 months and zero response. That'd be terrible for open source, much less an $79/year product.

Rob

Yasmin

Hello Rob,

I am sorry to hear you want to cancel your subscription.

Would you be so kind please and send your concern to our support team at support@boxcryptor.com?

Thanks in advance.
Yasmin

robzr

And this response sums up why I'm quitting Boxcryptor.

Robert

Dear Rob,

The forums are mainly for community support and although we regularly swing by, we cannot guarantee any response time here. As a paying customer it would have been better if you used our Helpdesk for your inquiry where we typically reply within 24 hours. You can reach our Helpdesk either via https://www.boxcryptor.com/app/help/user or support@boxcryptor.com.

Regarding your original question:
We would love to support on-demand downloading of files which are not yet downloaded and only available in iCloud, but Apple simply does not offer this option to third party applications like Boxcryptor. Additionally, iCloud Drive does not have the concept of "downloaded folders" - unlike other storage providers like Dropbox - which will automatically download all new files within a folder. As you mentioned, it is necessary to manually download a file or folder in iCloud Drive so that is locally available on the Mac. Then it can also be accessed in the Boxcryptor Drive.

In summary, iCloud Drive is not very friendly to 3rd party developers and we're doing our best to integrate Boxcryptor as good as possible so that also iCloud Drive users can also encrypt their files. If it still does not work as good as expected, you might want to try Boxcryptor with a different cloud storage provider, e.g. Dropbox.

Best regards,
Robert

robzr

Hint: brctl download ~/Library/Mobile\ Documents/iCloud~com~boxcryptor