Windows 10 error message on Starting Boxcryptor

Shadie777

When I log on to Boxcryptor on Windows 10 I get the following Notification:

"! Cannot write to the Drive's top-level folder. The drive's top level folder is read-only. Please choose a subfolder to continue. Boxcryptor"

I think that these messages started appearing after a recent update but I cannot remember which one.

Apart from this notification, I have not seen any unusual behaviour.

Can you explain what is happening and how I might find out which folder the notification is referring to?

Thanks

Robert

Hi,

As the message states, the top-level folder ("root folder") of the Boxcryptor drive is read-only and this message occurs when a process is trying to write to it. Boxcryptor tries to detect whether a write process is caused by a user action or not - and only shows the message when the write was triggered by the user. Obviously, the detection mechanism does not cover a situation occurring on your computer and we have to add that. If you would be so kind to create a debug log while the message appears and send it to us, we will make sure the message is not shown in the next version anymore. Here's a guide how to create a debug log:

https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log

Best regards,
Robert

Shadie777

Hi Robert

I attempted to create a debug log by following the instructions. However, instead of exiting Boxcryptor, I logged out.

Once I logged back in the error messages ceased to appear. I haave restarted my maxhine several times without getting the message.

If it reoccurs I will create a debug report and send it to you.

regards