Cannot rename 1 specific encrypted folder

ian.maclaren@gmail.com

Hi Boxcryptor

I have many encrypted folders in DropBox and have been using the system for some time without problems.

One folder will not rename - when I right click to get the context menu, the system hangs and I can see Boxcryptor using lots of resource in task manager.

Any suggestions?

regards
Ian

Robert

Hi Ian,

Can you please create a debug log which contains information what happens when the problem occurs? Here are guides how to create a debug log:

https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log
https://support.boxcryptor.com/display/BCOSXEN/How+to+create+a+Debug+log

Just send this debug log to support@boxcryptor.com referring to this forum post and we will track down your issue.

Best regards,
Robert