Local password not recognized after upgrade; files inaccessible!

AgramerAbroad

Hi all,

Hopefully someone has some suggestions, cos as things stand at the moment, I cannot access my encrypted files.

I have been using Boxcryptor 2.something (local version) for 2+ years and all was well. Then I decided to upgrade to the latest version (2.8.505). This version would not recognize my password and there was no way I could log in to access my files. I then uninstalled the new version and reverted back to 2.0.437.408 (this was the last version that would recognize my password) and now I am able to log in, but when accessing the encrypted folder through the X: drive in Windows Explorer, I get an error that the folder is not accessible.

I'm at a loss now, I can't get to my files and I'm freaking out tbh. Any help is appreciated! Thanks!

IronRose666

Hi,

assuming there's no backup... just a few ideas...

Maybe you have another machine that did not run BoxCryptor before?
If yes, I'd try and install the older version - if files accessible, BACKUP them. If not, I'd try the latest version, maybe that helps...

Do you have a backup that could set the machine at a state BEFORE the upgrade of Boxcryptor? (In that case, you'll likely want to backup the latest state?)

What happens when accessing the files without Boxcryptor, I mean directly, e. g. via Website or so?

May I ask who your webspace provider is?

AgramerAbroad

Hi IronRose666, thanks for the suggestions. I did get it to work, though purely by accident. I still cannot log into the new version, so I downgraded. I was still not able to access the existing files. However, then, as a test, I created a dummy file and encrypted it. After that, my existing files worked! Sounds buggy to me, it doesn't sound like a feature. Atm, I'm in process of backing up my files and then I'll upgrade and start again. I will seriously evaluate whether Boxcryptor is the way to go and I will need to find a way to store a backup somehow. Thanks!

Florian

Hi AgramerAbroad,
Sorry for the inconvenience!

Can you please rename the Boxcryptor settings folder and check if you now can sign-in with the latest version?
Boxcryptor settings are by default located here %localappdata%\Boxcryptor

As you where using a very old Boxcryptor version before, there seems to be a problem with updating the Boxcryptor settings.

Kind regards,
Florian

marcomx@web.de

Hi,
I have a similar issue after upgrade. How did you solve the password problem?
I used classic and after a installing Mavericks I downloaded the new boxcryptor 'by accident' and installed it, also using dropbox as my default location. now I had my dropbox folder inside the new boxcryptor and I could not access my old boxcryptor.bc inside the dropbox any longer. I got rid of the new version, reinstalled old classic but my password fails on this computer now.

AgramerAbroad

And here we go again... It worked correctly for few updates and the same problem. Same key, same password, and I can't log in. This time I tried every possible version there is, but no luck - always getting an error that my email/password is incorrect. I tried Florian's suggestion of deleting the settings folder, but it doesn't help (uninstalling also removes this folder). Any suggestions, cos there is a lot of data now that is not inaccessible. Thanks in advance!