boxcryptor produces 0kB files

boxstef

Hello together,

I've installed boxcryptor 2.9.526 on Win 10 (latest updates and version).
Local account with one device (1&1 online drive) connected.
Stable 50 Mbit internet connection without any reported connection losts during copying.

By copying files from PC to boxcryptor folder (drag and grop via explorer) some of the copied files have suddenly a size of 0kB. So the copying process was not succesfull but without getting any error messages.
Different trials produce different files. The files are from the same type (*.jpg), have a similar size and all equiped with the same Access rights.

Has anyone an idea how to solve that?

regards
boxstef

Christian

Hello boxstef,

can you send us a message with a debug log to support@boxcryptor.com?
https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log
Just mention this thread, we'll have a look at it.

Best regards,
Christian

HansvW

Hello all,

Similar here.
Yesterday I installed Boxcryptor for encrypting parts of my Onedrive-content.
In one of the folders there is a list of eight files, all 0 bytes. The other files are encrypted allright, but i receive 8 error-messages every time i access that particular folder. Which is annoying a bit and leaves me with the impression that some things are not right.

Would appreciate any help.
Kind regards,
Hans

dani.baez.hitch@gmail.com

Hello all, I was trying to open files from my Boxcryptor folder and an error showed up: "Format Error: not a pdf or corrupt" then I went to the .odt file, it is empty, then I look at this folder and several files are with this problem, and they are Size 0Kb. I don't know when this happened, I checked and my backups have this issue as well :(