Cannot Create a folder in the drive's top-level folder

productivepc@hotmail.com

I can attach an image if you would like an image. I just switched to clients from Google Drive to Dropbox and both clients are receiving the same message about every 15 seconds. I have them ignoring the message at this time.

"Cannot create a folder in the drive's top-level folder. Please
The drive's top-level folder is read-only. Click here to edit the settings and manage your Boxcryptor locations.
Boxcryptor"

I have clicked the box, checked to see if folders are read-only. I am not trying to create a top-level folder. I have done everything I can do on this. What's next? I just had them pay for dropbox and now boxcryptor won't work? <sarcasm>Great!</sarcasm>

Please advise on how I correct this.

Thank you,

Wayne Leiser, I.T. Director
B2B I.T. Solutions
(941) 923-6280
www.b2b-its.com
M - F: 9am - 5pm EST

johnnymach

I'm receiving the same error. Any progress on figuring out what's going on here?

Florian

Hi Wayne, hi johnnymach,

This message usually pops up when a program (not necessarily a user via the Windows explorer) tries to write data to the top level of the Boxcryptor drive (e.g. X:\) On this level the drive is read-only as it is the mount point for Boxcryptor locations.

For most well-known programs that might try to write on that level we do not show this error, however this list of programs has to be updated frequently.

To help us here, please create a debug log (https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log) and send it to support@boxcryptor.com referring to this forum post.

Kind regards,
Florian

jaymac

Good Morning, was this issue ever resolved? as it has just started on my laptop. Notification "can't write to x:\****.tmp. To the point that my laptop was almost not useable. Numerous reboots, eventually it did stop, strangely when it stop an error popped up notifying me an error in the alps touchpad.
I have been using boxcryptor for 18 months with no problems.