new version and have to enter password everytime

smrigk

I just updated to version 2.11.550 and now on my private machine I have to enter my password everytime. This is different from previous behavior. How can I make the new version act like the old version and not have to enter the PW everytime on my private machine.

Thanks
Steve Rose

Robert

Hello Steve,

We have recently re-worked the app protection and e.g. added PIN and TouchID (on macOS) protection. During the update to the new version, password protection has been always enabled for some users. You can disable it yourself in Settings -> Security by clearing the password protection checkbox. Afterwards, Boxcryptor will start again without having to enter the password.

Best regards,
Robert

karthiksetty

Hello Robert,

I am using the latest version of Boxcryptor for the Mac 2.11.828
In the Protection section all my checkboxes are unchecked and I am unable to choose any of the options. As soon as I click on the checkbox it disappears again. On every restart I have to enter my password.
Do you know what the issue could be?

Thanks,
Karthik

Richard Hess

Hi Karthik,

may you please be so kind to contact our support team directly at "support@boxcryptor.com"?
Please attach some clarifying screenshots or a video of the reported behavior.

Thanks for your efforts.

Kindest regards,
Richard Hess

adam090

I am not quite sure about that.