Cannot update to new 2.14.564 and cannot uninstall old 2.12.553 -- help please!

AndrewYW

Hi,

Some garbage cleaning programs in my Windows 7 must have cleaned up the cache files with Boxcryptor 2.12.553. When updating to 2.14.564, the installation gets stuck looking for theses cache files that are nonexistent.

I tried to completely uninstall the old version for a fresh installation, but that doesn't work either. Even the uninstallation gets stuck looking for these cache files. Just providing the old *.msi is rejected by the uninstallation process too.

Could someone help please? I am desperately stuck with the old version now.

Thank you!!

Andrew

AndrewYW

I tried today again and the installation still doesn't work. The error message window says:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'download' in the box below.

Use source:
C:\Users\*****\AppData\Local\Temp\

The biggest annoyance is that I cannot even uninstall the old version for a fresh new installation. Can someone please provide a solution? Thanks!

AndrewYW

Finally figured this one out!

In case someone else runs into the problem, try this "MicrosoftProgram_Install_and_Uninstall.meta.diagcab" thing from the Microsoft website. It removed the old Boxcryptor for me.

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed