Login error even though account is valid

Davo

Hi!

I can't log into the Boxcryptor application on MacOS 10.12.5.

Login online through the browser with the same account still works fine.
Using a 'local account' with the encryption key also still works.

Version is the latest (2.12.843). There is nothing in my ~/Library/Logs folder that looks related to Boxcryptor that could be useful.
The only error I get is

"error undefined is not an object (evaluating 'n.user')"

Followed uninstall instruction here: https://support.boxcryptor.com/display/BCOSXEN/Uninstall+Boxcryptor and reinstalled but no luck, still the same error.

Looks like the Boxcryptor code is doing something dodgy here.
I would post a screenshot but this forum doesn't let me.

Any help?

Davo

Boris

Hi Davo

Thanks for your message. We have fixed the issue and Boxcryptor should now show a correct error message.

It seems you are a free user so if you tried to login with a new MacBook please make sure to remove old and unused devices from your Boxcryptor account. To do this login to the Boxcryptor Web-App and remove these devices here: https://www.boxcryptor.com/app/

Best regards
Boris

Davo

Hi Boris,

Thanks very much for your reply. Yes, I am a free account user.

After attempting to login upon reading your reply I received a proper error message saying that the username and password were unknown to Boxcryptor, even though I can login to the the web app just fine using the same credentials.

So I did as you recommended and removed all my devices from the Boxcryptor web app. I have used my Mac before with older versions of Boxcryptor and never had any issues.

Now all I get when attempting to log into the Boxcryptor desktop app is either a blank background in the Boxcryptor window with a grey text saying "Could not connect to the server" or an error saying "error Missing required parameter: bc_hwid". I don't think it's a physical connection issue from my end as my internet connection is working.

I'm not sure what to do now.

Is there any other way I can make my login work again?

Regards,
Davo

Davo

I managed to solve the problem, the connection to one of the external services being called during login was being blocked.
Thanks for your help!