Account Gone Without Warning

arcangl

Today I tried to log back into Boxcryptor after doing a fresh install of the OS on my computer. Apparently, my account just up and magically disappeared and now all of my data is encrypted without any way to recover it. I verified that the info was correct (stored in lastpass) but according to Boxcryptor I don't have an account. Needless to say, I am infuriated. Does anyone have any suggestions? I am not a paying customer so I am not allowed to contact support apparently.

Robert

Hi,

Boxcryptor accounts do not suddenly "disappear". I assume that you are trying to use a wrong email address or password.

Even as a free user you may write us in support, we simply cannot guarantee a timely answer as paying customers are served first. If you send us one encrypted file (with .bc file extension) to support@boxcryptor.com, we can look up the email address of the corresponding Boxcryptor account.

Best regards,
Robert