Hi,

I recently downloaded boxcryptor for Mac OsX (on the free plan, to give it a try). I installed it 2h ago and encrypted the folders of my Dropbox. When I restarted my computer, the boxcryptor drive wasn't open anymore. When I opened the boxcryptor application, it wouldn't do anything, apart from opening an empty green box. The issue is that from the dropbox folder itself I cannot open anything anymore. When I click on the files, they're encrypted and their name finish with ".bc" and nothing happen, they don't open. When I change the end of the file name back to its previous (say ".pdf"), it doesn't work either.

I restarted and when opening Bocryptor I clicked create a local account. This time I have access to the boxcryptor drive again, but it won't let me decrypt anything, saying I don't have permission. I can't open them either.

I tried to merge the local account with an online account but the key is not recognized by the website (maybe because the file is encrypted too?). In any case, I tried everything I could to get my files back to normal (non encrypted), for the sake of being able to open them.

It is extremely stressful as there's 2 years of work there, plus all my legal documents. I'm sure this is just me missing something very simple so please help me figure it out! Thanks!