Windows 10 Boxcryptor just stops

braslaw

I have been having a problem with Boxcryptor, because it just stops working on Windows 10 system. It seems to work for several hours, but over the course of 24 hours, it typically stops working, and I cannot access my X: drive. If I restart Boxcryptor, it works again for some period of time. I am running Boxcryptor 2.18.646 and Windows 10 64 bit. Does anyone have any idea what is going on? Thanks

Yasmin

Hello braslaw,

please update first to the newest version (2.19.658).

If it's still crashing, please try to start Boxcryptor in debug mode (possible that the log file will be big in size, if it doesn't crash in a short time - but you can compress it, or upload it to a cloud service) and send us the logs to support@boxcryptor.com

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log

Please refer to this thread here when emailing.

Thanks in advance!

Best regards,
Yasmin