Losing Custom Locations and Shutting Down [2.20.680]

JustDippingMyToes

Seems to me that the latest version of boxcryptor is 1) shutting down after so that I have to restart it. Perhaps related is 2) losing custom locations I set. (local folders).

I'll come back after a day at work and find boxcryptor off and my local folder missing from the x drive, I will go to work, and see the same the next day.

The only thing in common for the most part is that it is an idrive sync folder. Though it has happened to a regular folder, it happens with the idrive folder predictably

JustDippingMyToes

Definitely happens during reboot, might be sleep as well.

JustDippingMyToes

Happens after sleep too. Multiple Machines.

Yasmin

Hello JustDippingMyToes,

please download and install the newest version (2.20.706) it should fix your issue.
Download here: https://www.boxcryptor.com/download.

Best regards,
Yasmin

JustDippingMyToes

Thanks. I let it happen as part of the auto-update. I'll keep an eye on it and see if that resolves it.

Richard Hess

Hi JustDippingMyToes,

right now we are on version 2.22 - you may download it here:
https://www.boxcryptor.com/l/download-windows

Any feedback is highly appreciated.

Kind regards,
Richard

Galua

Hi all,

Since the last version update, every time I log out of Boxcryptor I lose my customs locations.

When I log in again (laptop has been 'asleep'), I have to manually add them again. Only the Dropbox folder gets 'recognized' and added automatically.

Any ideas on how to solve this?

Many thanks!

Kind regards,
Galua

Galua

Hi all,

Any ideas? (see my post above)

Boxcryptor keeps losing my custom locations, as soon as I log out.

Thanks,
Galua

Yasmin

Hello Galua,

this is correct, when you log out your settings will be reset to factory defaults.
It's not needed to log out, just quit the application.

Best regards,
Yasmin

Galua

Hello Yasmin,

Thanks for your reply.

I use Boxcryptor for two purposes / use cases:
1) encrypt my data in the cloud (Synology NAS)
2) encrypt my data on my laptop

But the way Boxcryptor now functions, the second Use Case is made difficult.

In previous versions of Boxcryptor, I would log out of Boxcryptor to protect my laptop data while I was travelling. I would log in again later, my custom locations would automatically be restored and I could get right back to work.

In the latest versions however, something was changed and I have to set all my custom locations every time I have logged out. This is very annoying. Boxcryptor does automatically add my Dropbox and even automatically adds an external harddisk when I connect it, so why can't it 'remember' my custom locations? (I use a Synology NAS as 'cloud')

If I follow your suggestion and just quit the application (without logging out first), Boxcryptor doesn't protect the data on my laptop. I tried and when you restart Boxcryptor (without logging out), it doesn't ask for a login/pw and just starts up, allowing access to my data. So, if I want to keep my data safe while travelling, this is not an option.

To summarize, the current version of Boxcryptor allows me 2 options for travelling:
- Log out and keep my data safe, but set my custom locations every time (very annoying)
- Quit application and leave my data unprotected, but automatically keep my custom locations

Can Boxcryptor be changed back to 'remember' the custom locations, when I log in?

Thanks,
Galua

Robert

Hello Galua,

Please take a look at the new Protection feature which can be used to require a password or PIN on application start:

https://www.boxcryptor.com/en/help/settings/windows/#protection

By enabling password or PIN protection you should be able to achieve your desired outcome without having to completely sign out (and thus resetting the application to factory defaults and loosing your custom locations).

Best regards,
Robert

Galua

Hello Robert,

Many thanks, that works.

Kind regards,
Galua