Failed to mount Drive

badhandoek

Hi all,

I've installed the boxcryptor desktop client on Windows 10. However, upon signing in, the application produces an error, stating that it failed to mount the drive. I've reinstalled and rebooted a few times, but the problem persists. Is this a common problem? I couldn't find any topics about it.

Yasmin

Hello badhandoek,

would you please name the version of your Windows10?

Regards,
Yasmin

badhandoek

Hi Yasmin,

Sure, here's all the info I could quickly dig up:
Edition: Win10 Pro Insider Preview
Version: 1709
OS Build: 17074.1002

The device is a Surface Pro 4, 8GB RAM, if that helps at all.

Cheers,
Badhandoek

zooster

I've faced the same identical problem with the same insider preview (my pc has a TPM 2.0 chip). I'm using boxcryptor classic free, which worked fine till yesterday. I' had a look into windows event and I noticed that there's an error with cbfs4.
This is the detailed error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="cbfs4" />
<EventID Qualifiers="0">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-02-15T12:05:47.273334700Z" />
<EventRecordID>3421</EventRecordID>
<Channel>Application</Channel>
<Computer>Pc-studio</Computer>
<Security />
</System>
- <EventData>
<Data>50</Data>
<Binary>130100004E6F762031352032303133002E2E5C2E2E5C4472697665724C69627261726965735C53746F724C69625C756D6F64655C73746F726C69622E6300</Binary>
</EventData>
</Event>

Yasmin

Hello badhandoek & zooster,

this is correct, there is an issue with the Insider Previews.
Please have a look here for more information and a workaround:
https://www.boxcryptor.com/en/help/quickstart/windows/#install-boxcryptor

If the workaround doesn't work for you, you can use the "Portable" version to access your files.

On the other hand, Classic isn't supported anymore and we don't suggest to use it under Windows10:
https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#download-boxcryptor-classic

Best regards,
Yasmin

badhandoek

Hi Yasmin,

Thanks ever so much for the workaround. I will try it out once I am back at my own machine, and report back.

Best,
Badhandoek

badhandoek

The registry edit worked after a restart. Thanks!

zooster

I can confirm that registry editor solved the issue with boxcryptor classic as well. Thanks!

tdeufel

well, unfortunately, the registry edit did NOT work for me. Incidentally, the setting was already there. Frustrating.

Garry Atkins

I have the same problem with windows 7. The Registry update location does not exist, and I wonder if it could cause a problem to force it in. Any ideas?

PeterPedal

I have "the same" issue with macOS 10.14.6 Mojave

It says "Mounting the Boxcryptor disk failed. If the problem persists, please restart your Mac"

I have restarted 3 times. No luck.

PeterPedal

I guess I should add that this happens when I try to install BoxCryptor - so that is my first and only experience with it.