Boxcryptor malfunction with OneDrive

matejka

Since today Boxcryptor has not been working correctly with OneDrive. I can see the list of files in Windows Explorer, but when tried to open any of them (Word, Excel, PDF, TXT or whatever) am always getting errors accessing the drive. It's not even possible to copy paste the file to another location.

It's a serious issue as the files are encrypted of course and without Boxcryptor I can't access those...

Any help appreciated. Thanks!

Jiri

matejka

Just a note - am on Windows 10, Boxcryptor 2.25.777

Yasmin

Hello matejka,

please contact us at support@boxcryptor.com by sending us a debug log (see below) and referring to the post here.

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log

Best regards,
Yasmin

matejka

Thanks, I have just sent the log.

Yasmin

Ok, got it.

Please see my email: you are not using the version 2.25.777, detailed instruction in my email.

Best regards,
Yasmin

matejka

Reinstallation to latest version 2.25.777 resolved the issue. Thanks!

Yasmin

You're welcome, matejka!

Best,
Yasmin

rf243r2fw

The issue applies to Boxcryptor classic too. I disabled Onedrive's new option (files on demand) to make it work again. I like the new feature though. Is there no way to make it work on-demand?

Robert

Just to clarify: Problems with accessing files in OneDrive have been resolved in the latest version 2.25.777 of Boxcryptor for Windows which can be downloaded here:

https://www.boxcryptor.com/l/download-windows

--Robert