file removal error

mirko

Hi to all,
when I try to delete a file from the boxcryptor drive (X) an error appears:
"DISABLE RECYCLE BIN. THE RECYCLE BIN HAS KNOW ISSUES WITH ONE DRIVE FILES ON DEMAND. DISABLE IT AND TRY AGAIN"
I'm using the latest version of boxcryptor (2.25.777)
Can someone help me?
I need the recycled bin active, I do not want to disable it...
thanks
M.

mirko

edit: sent request with debug to technical support

Yasmin

Hello mirko,

please see my email -this will be fixed with the new Windows release.

Best regards,
Yasmin

mirko

Hello, I tried the 2.26.784 version but the issue remains the same ☹☹☹☹☹☹☹☹☹☹
Regards
Mirko

Robert

Hello mirko,

I'm sorry, in the end we had to keep this restriction because Windows 10 still contains a bug which causes a BSOD when Boxcryptor tries to move a OneDrive on-demand file to the recycle bin. Please note that the bug is within Windows itself and Boxcryptor is only triggering it. We initially thought that this bug has already been fixed by Microsoft, but unfortunately, this has not been the case. If we would allow users to move OneDrive on-demand files to the trash, their computer would crash with a BSOD. As soon as Microsoft fixed the bug, we can remove this restriction in Boxcryptor.

Best regards,
Robert

Dean417

I have exactly the same problem. Anyone got a suggestion?

abbybrook598

I recently encountered this kind of error while playing online games https://games.lol/crazy/ . I am using windows 7. Do you have any idea why ?