I have installed Boxcryptor and am using with Dropbox. I have successfully encrypted my old files. However when I save a new file to the encrypted folder in Dropbox it only saves as a Word document and does not encrypt automatically and I have to go in and do it manually for each new file later. This seems to defeat the exercise of having automatic encryption "on the fly". Can anyone help as to what is going wrong? Thanks.
Hello londontom,
please contact us at support@boxcryptor.com providing a debug log as described below, and refer to the post here.
https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log
Best regards, Yasmin
Hello Yasmin. Thanks for answering. I am on a Mac and can't see how to create a debug file.
ok, thanks, it wasn't clear from your post if you're using Mac or Windows.
Have a look in your Inbox, I have just sent you an email.
Best, Yasmin
