None of my files are readable after upgrading to paid

CarlExample

I recently upgraded to paid from free. None of my files are readable. I think it's because I created a new Boxcryptor account instead of converting free local account?

I've contacted support, but haven't heard back in weeks! Really thinking of just canceling..

Yasmin

Hello CarlExample,

If you have used Boxcryptor with a free account (and your own key), your account wasn't converted to an online account, then you must decrypt all your previous encrypted files (with the local account) and re-encrypt them with the new account.

Best regards,
Yasmin