Cannot Open files or move in-between virtual files

daniel.weidman

Hi,

I moved a file that was encrypted from my dropbox to my desktop just (dragged and dropped) with the intent on moving it to a google drive file. When dragging and dropping the file to the google drive I get this error:

"File type not allowed
Encrypted files with the .bc file extension are not allowedin the Boxcryptor drive. They can only be used in your original location."

When I attempt to move it back to the dropbox folder (via the virtual file) the files do not copy and I get the same error. All of the files have .bc exentions still on my desktop.

Please help!

Thanks,
Dan

Yasmin

Hello daniel.weidman,

indeed, .bc file are not allowed on the Boxcryptor drive.
They should exist only at the location defined in Boxcryptor (like your Cloud or other location).
Of course, you can have .bc files on the Desktop, but to work with them you must copy them back to a defined location.

In case you want to manually decrypt something, drag out the corresponding file from the Boxcryptor drive (also, the one in plaintext) and not the .bc file from the Cloud.

Now, to fix your issue with the .bc files on the Desktop: move them back to a Cloud which is defined in Boxcryptor, wait for the sync, and they will appear in the Boxcryptor drive (under that location). Now you can open them.

Best regards,
Yasmin