Boxcryptor Deleted my Device / Login Losing my Files - Password

boxcryptlostmyfiles

To Boxcryptor, recently your system required a software update in May 2018. Just prior to the update, I was warned of this, but it did not specify that my device would be deleted by Boxcryptor. On the date of the update, my device login was deleted by someone called Robert Freudenreich according to the log. Whilst I was fairly sure of my password, it no longer works, nor do the login details stored on my computer. I’ve tried to login around 600 times now. All my files are now inaccessible (which was my entire personal file store). Can you please allow me to use the device login details which are stored on my computer to login to the system? Does anyone have any suggestions as to how I can use my old login details to login to the new system?

Yasmin

Hello boxcryptlostmyfiles,

in May 2018 we have announced "old clients" (via email) that the software will not be able to connect anymore due to certificate changes.
"Deleting" here means, removing the device from the account.
But to be clear, no data was or is deleted.

Now, to fix this: please contact us at support@boxcryptor.com, referring to the post here.

I will take care of your issue and help you to regain access to your files.

Best regards,
Yasmin