bc files can't be opened (pdf)

Theklion

I have around 1000 pdf files in my boxcryptor drive that I cannot open anymore.
It's all my Literature from my studies at the University.
Adobe Acrobat says that the file type is either unknown or that the files are damaged.
I can open PDF Files in a different subfolder in my bc laufwerk, so this is not an encryption issue.
I have an old backup of the Literature on my hard drive. I can open the pdfs there with no problems meaning the pdfs are not damaged or corrupted.
A loss would be devestating for me.

Yasmin

Hello Theklion,

please contact us at support@boxcryptor.com by submitting a debug log while reproducing the issue.
Refer to the post here, so we know you're referring to the issue here.

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log

Thanks in advance!

Best regards,
Yasmin