files, folders are moved not copied

mikolar

Windows 10 Pro, 64 Bit, the newest updates for 21.07.2018.
Boxcryptor 2.29.799
I have this problem more than half year, or year.
When I copy files between folders not matter in boxcryptor dirve or not they are alway move.
Any help will be appriciated.
Robert

yskgt

I have the same issue for several months.
Some files have been lost from my file servers for this issue.

Windows 10 Pro (10.0.17134)
Boxcryptor 2.29.799

mikolar

anyone from developers read this ???

Yasmin

Hello mikolar & yskgt,

please generate a debug log while reproducing this operations and send the log to support@boxcryptor.com, by referring to the post here.

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log

Thanks.

Best regards,
Yasmin

mikolar

In my situation it was additional program which interact with Boxcryptor:
Eraser
https://eraser.heidi.ie/
Best Regards
Robert

yskgt

In my case, WinMerge affected Boxcryptor.
After I re-install WinMerge and uncheck the option 'Add to context menu', the issue has not been reproduced.