2FA secret code

jwilliams

I recently lost my phone and my Google Authenticator app along with it. On my new phone, I have to reconfigure all of my accounts with 2FA, including Boxcryptor.

How do I enter my secret code to login to Boxcryptor? It seems the only option I have (either within the OSX app or web-based) is to enter the 6 digit code or completely reset my Boxcryptor account. Where can I enter the secret code so that I can setup my new phone with 2FA?

Yasmin

Hello jwilliams,

when you start Google Authenticator you will get at the bottom an option called "Begin setup", tap it.
Then you will be presented with two options:

1. Scan barcode
2. Manual entry

Select "Manual entry" and you will get another screen where you can enter your security code (the field "Key"").

Best regards,
Yasmin

jwilliams

Thanks for the quick response, Yasmin! That worked perfectly. I didn't realize the manual entry could be used like that.