Android files fail to download on every device

ebstats

I have looked all over google for information and the help section here. When I try to download a file from my Microsoft One drive that is encrypted with boxcryptor on my android. It simply says export failed (maybe drive not mounted) This is happening on every phone i have (4) and it's gotten to the point where I'm just about to drop boxcryptor and stick with tresorit instead if I can't get an answer to this.

Anyone have any idea would be great. Thanks.

Yasmin

Hello ebstats,

please contact us at support@boxcryptor.com providing a debug log and referring to the post here.

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/android/#how-to-create-a-debug-log

Thanks in advance!

Best regards,
Yasmin

cmhorn

The problem with Tersorit is that it doesn't encrypt files locally. You need a 3rd party solution for that for some bizarre reason.

Boxcryptor could be part of that, if you stick to desktop clients. The mobile implementations are not their priority and are often buggy to the point of usability.

Also, the mobile apps don't seem to have been thought out well enough. It seems like a subset of cloud storage providers only, and no support whatever for local cloud.