Saving files from Android into Boxcryptor not working!

ac17

Hi there,
I have been writing notes on my android phone and then trying to get them into my Boxcrptor account, by clicking on 'Share' within (whatever app I am using) and then 'Send to' Boxcryptor.

I can see all the Boxcryptor folders and can create and can navigate to a new folder within Boxcryptor, but when I hit 'OK' but then NOTHING HAPPENS.

When I go into boxcryptor on my phone or from a computer, there is nothing in the new folder.

I have tried syncing within Google Drive on my phone and it makes not difference.

I have tried from several apps. It's not the App I am using.

- any suggestions?

Yasmin

Hello ac17,

please contact us at support@boxcryptor.com by sending a debug log and referring to the post here:

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/android/#how-to-create-a-debug-log

regards,
Yasmin