Cannot launch boxcryptor. I'm on a Mac 10.13.6

pw

Cannot launch boxcryptor. I'm on a Mac 10.13.6. I have uninstalled and reinstalled, removed all anti-virus and firewall protections, upgraded and done everything else I can think of. This happened after I restarted my Mac after file updates for OneNote and Evernote (no system upgrades). I cannot open any of my encrypted files at present. The files are on google drive if that matters (which I turned off from backing up just in case).

Yasmin

Hello pw,

please generate a debug log (see below) and send it to support@boxcryprtor.com referring to the post here.

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-create-a-debug-log

Best regards,
Yasmin

mpark17

Hi, I'm seeing the same issue on macOS High Sierra 10.13.6. Boxcryptor crashes when I try to start it, sometimes telling me it "failed to mount the drive". I've submitted a bug report. Please release a fix for this asap as I'm currently unable to access my encrypted files. Thanks.

victor.hdianto

Hi,

I'm in the same boat. I have the latest Boxcryptor on Mac 10.13.6 (17G2208). I contacted support but it's been 24 hours and no response.

Does anyone have any luck? It keeps saying that 'Mounting the Boxcryptor disk failed.'. I have uninstalled, re-install Boxcryptor.

Checking what kernel extensions loaded only Boxcryptor and Google FS are loaded (the rest are Apple's). So shouldn't be running out of 'slots' as suggested in some other posts.

This is rather urgent ... I can't open my encrypted files on Mac.

mpark17

Support emailed me back with a experimental version of Boxcryptor which is now working. Sounds like it's a Google Drive File Stream issue.

In the meantime I installed the free trial version of Parallels with Window 10 and used Boxcryptor for Windows on that to access my files. It doesn't take long to set up and there's a free 14 day trial.

usrfrmgrmn

Same issue here, hope this will be resolved soon...

Robert

Hello together,

The crashes are caused by a recent update of Google Drive File Stream on Mac. Please download and install this experimental version which fixes these crashes. A stable update will be released as soon as possible.

https://www.dropbox.com/s/oyck36popqx7jr6/Boxcryptor_v2.26.957_Installer.dmg?dl=0

On a side note: If there is ever a problem that a native Boxcryptor application crashes / does not work for whatever reason, you can use Boxcryptor Portable to access your encrypted files. Boxcryptor Portable does not require an installation (and also uses a different technology stack as the native clients) - so chances are very high that Boxcryptor Portable works even if the regular installation does not. You can download Boxcryptor Portable here:

https://www.boxcryptor.com/en/download/?platform=portable

Best regards,
Robert Freudenreich

victor.hdianto

I echo mpark17 and can confirm that Robert sent me that experimental version that solved my issue (thanks Robert).

Yasmin

Hi victor.hdianto,

in the meantime we have a newer (official) version (2.26.964) which fixes the GDFS issues and has macOS Mojave final support:

https://www.boxcryptor.com/download

Best regards,
Yasmin

Neneva

I have 2.26.964 on my Mac with 10.11.6 Just now I restarted my Mac and Boxcryptor is not loaded. I dropped my bckey in the window coming from the boxcryptor menu, and typed in my password, and I have my dropbox files, but not dropbox for business, google drive or icloud. I'm not sure what to do. I checked my system preferences and I do see the Boxcryptor extension.

Yasmin

Hello Neneva,

please contact us via email at support(at)boxcryptor.com, providing the details and also a debug log, referring to the post here.

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-create-a-debug-log

Best,
Yasmin

pirkole

Hi, same here on High Sierra. cannot mount it. Tried different versions, allowed installation, have no google file stream. I cannot generate a debug log either.