Boxcryptor not mounting (mac osx)

otaku

Hi,

A couple of days ago I've been struggling to get Boxcryptor working again (Boxcryptor v2.25.954).
Every time I want to start the application, it prompts me with a message as seen below:

"Mounting the Boxcryptor disk failed. If the problem persists, please restart your Mac or contact support."

"The application 'Boxcryptor' is not open anymore."

I've attempted several methods (also reinstalled couple of times) to resolve this issue, however, without results.
At times it even crashes my Finder and/or Chrome, for which my only option is to restart my laptop to have everything working again.

I would really appreciate it if someone could assist me in resolving this problem. Thank you in advance.

Regards,
- Otaku

otaku

Found the problem: https://forums.boxcryptor.com/topic/cannot-launch-boxcryptor-im-on-a-mac-10136
Apparently it's due to a recent update of Google Drive File Stream.

Yasmin

Hello otaku,

please download & install the latest macOS version (2.26.964), it fixes the issues with GDFS:

https://www.boxcyptor.com/download

Best regards,
Yasmin

AlexHG

Hello, I have the same problem. Tried to uninstall BoxCryptor according to website instructions and reinstalling the app but I still get the same message, "Mounting the Boxcryptor disk failed. If the problem persists, please restart your Mac or contact support."

I have installed in my Mac, macOS High Sierra version 10.13.6

Yasmin

Hello AlexHG,

please generate a Debug Log (see below) and sent it to us: support(at)boxcryptor.com.
Refer to the post here, please.

Best regards,
Yasmin

AlexHG

Thank you Yasmin, I've sent the debug log file, you suggested to uninstall VirtualBox in order to release a kernex extension slot, I did it, i've checked with the terminal command (kextstat) that no slot from VirtualBox still is occupied on my computer, and installed again BoxCryptor but I still get the same error message. I've sent another Debug Log File for your suppor team to see it.