Boxcryptor going offline and online

Roger.Benson

All this morning, after the update, Boxcryptor keeps dropping offline and reconnecting. It's not my PC, I'm on a webcast meeting all this morning, my connection is solid.

Yasmin

Hello Roger,

please generate a debug log as described below and send it to us at support@boxcrxptor.com, referring to the post here:

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log

In the meantime you can use the Windows tools as a workaround to disable the notifications (but it will disable ALL Boxcryptor notifications, remember this):

https://www.laptopmag.com/articles/disable-app-notifications-windows-10

Best regards,
Yasmin

Roger.Benson

Got it running, I'll send the logs when it happens again. But the notification doesn't show in the sidebar list.

This *could* be caused by my company's security implementation. It complains about everything that gets installed that's not on their list and it could be periodically blocking the firewall port for Boxcryptor. Unfortunately, if that is so, the only thing to be done is either shut down all notifications or endure it.

Yasmin

Hello Roger,

ok, I see.
The log could be great to find out why it was going offline/ online.

Best,
Yasmin