Windows 10 explorer crashing

tommys1985

Hello,

I am trying to open the main folder via boxcryptor drive in windows explorer. But everytime I try and open it crashes the explorer and all windows are stuck. I have to restart the pc. Is this a known issue?

guardiao

I have the same problem when I try to copy or move files.

Naomi14

Yeah add me to the list of people facing this problem.Everytime i open main folder via boxcryprtor,my pc crashes...Really tired and frustrated finding a solution to it.

Yasmin

Hello,

as far as I understand you, you are trying to open the Boxcryptor drive and then Windows Explorer crashes.
I am right?
If yes, then please contact us at support(at)boxcryptor.com by providing:

1. A debug log as described here:
https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log

In case that doesn't help, then:

2. A crash dump, collected with the "Debug Diag" tool from Microsoft (for the Windows Explorer process and eventually the Boxcryptor process):

https://www.microsoft.com/en-us/download/details.aspx?id=49924

Please refer to the posts here.

Thanks in advance!

Best,
Yasmin

Rose Cummings

When i try to move files i got the same problem.

P.S:"My windows 10 version not original"

chayes

Same thing. I thought it was ExpanDrive at first, but, now I know better. Windows 10 pro locks up faster than a dancer on America's got talent. It works okay for small jobs. Once the file size hits 800 megs, the whole program poops the bed.

fraenK

Same problem here on nearly every file operation with BC, it's becoming unusable. Windows 10 Pro 1903.18362.239 and BC 2.35.1033

Kim

Hi,

I am very sorry for the inconvenience.

Please contact our support team at support@boxcryptor.com.
Then we can try to reproduce your problem and find a solution.

Best regards,

Kim

tommys1985

any update on this problem? I have same issue?

Outlawstar77

I use pCloud because it's inexpensive and you can get a lifetime 2TB (that's TWO TERA-BYTES of cloud storage) for a one-time fee. Other than starving my DSL uplink when transferring files to the cloud, pCloud has always worked fine on its own without an encryption front-end. Enter BoxCryptor free version for one device - ease of use but no support for pCloud -- and I immediately had problems. The confusing thing was that it worked for a bit and then drove me insane because it wouldn't work at all. W10 on a laptop and W10 on a hot home desktop computer worked identically - i.e. lots of explorer hangs and issues. I've had the W10 dead/crashing windows explorer issue ever since I started using BoxCryptor in front of pCloud. I'm a network engineer and former AIX developer so my bias was to blame Microsoft, W10 and the network. I went through many trying weeks reinstalling W10. I exhaustively installed, and then reinstalled W10 and when that didn't help, started working with Microsoft. No luck whatsoever. I upgraded my Internet connection with the best available in my area which is a dual-bonded copper VDSL pair which is 2900 feet of copper from the fiber-fed DSLAM. THAT made a significant difference on the uploads but Windows explorer still got stuck and/or crashed. I upgraded to the paid version of BoxCryptor which allowed me to use more devices and additional cloud providers (Dropbox, iCloud, pCloud all together) BUT STILL NO LOVE -- so I continued to manually use AEScrypt to protect my sensitive data. Then one day I upgraded BoxCryptor to Version 2.35.1033 and 90% of my issues went away. Poof! Just like that. At this point, W10 Windows Explorer windows are still occasionally slow to respond and I get occasional Explorer crashes but my system is now usable. At this point I can securely and more or less reliably access my cloud data on pCloud via BoxCryptor on my W10 laptop, my W10 desk computer and soon I hope on my new iPad and iPhone XR running 12.4. I am now anxiously waiting for BoxCryptor to support pCloud on IOS 12.4... and crossing my fingers that even more bugs get fixed...

flik93

I have the same problem