BoxCryptor stuck on startup. New install

bcardi

I just installed BoxCryptor on my MacBook Pro laptop running Mojave 10.14.5. When I launch BoxCryptor, the app page is blank and only shows a spinner that never ends. I uninstalled and re-installed BoxCryptor but this did not fix the issue. How do I fix this?

Yasmin

Hello bcardi,

I'm not sure, did you uninstalled the software according to the documentation below?

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-uninstall

If yes, then please contact us via support(at)boxcryptor.com by referring to the post here and sending a debug log too:

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-create-a-debug-log

Yasmin