Encrypted Icons not appearing - Mac Mojave

66William99

No icons to indicate encrypted files or folders on my Mac in the Boxcryptor application. Just the normal Mac thumbnail file icons and file names.
In Amazon Drive, the .bc extension is present, but no icon indicating encryption.
Is this something related to Amazon Drive?

Yasmin

Hello 66William99,

if the small icons are missing and you also don't have the context menu, then please follow this steps:

1. Check to see if you have the latest installed version (2.27.977) - only available on our web site: https://www.boxcryptor.com/download
2. See if the Finder Extension is active (in the System Preferences/Extensions)
3. If still not appearing: install/activate the extension manually vie Terminal:

pluginkit -a /Applications/Boxcryptor.app/Contents/PlugIns/Rednif.appex

Best,
Yasmin

jfdidier

Hello,
I use the last version 2.28.995 on MAC OS 10.14.6 MOJAVE, the extension is already active, appears in the context menu and works fine.

But, the small icons are missing. I've tried to reinstall boxcryptor, but nothing had changed. Any idea ?
Best regards,
Jeff.

66William99

Same thing in Mac Catalina. The little Boxcryptor badges on the file icons do not appear. Icons for the same files in the same Boxcryptor account appear as expected on Windows 10 machine and iOS devices.
There must be something about the Mac interacting with Boxcryptor that prevents the icons from displaying properly. The Boxcryptor content menu does appear as expected.

66William99

No icon badges signifying Boxcryptor encrypted files on my other Mac Catalina either.