SCENARIO Using Boxcryptor on Samsung Galaxy s9 with Android Version 9 (Pie). Settings: Turned on “Enable Camera Upload”. Uploading to OneDrive account. Using WIFI only. Boxcryptor created an encrypted folder on the OneDrive including filename encryption. The phone is connected to WIFI intermittently sometimes every few hours sometimes every few days. ISSUE(S) A large portion of the photos are uploading ok. However two issues are occurring intermittently and what would appear randomly: Some of the Camera pictures are not uploaded to the OneDrive at all Some of the Camera pictures are uploaded to the OneDrive but are corrupted and cannot be opened. Tried a number of JPG viewers to open the JPGs all failed, Windows Viewer gave the message “Windows Photo Viewer cannot open this picture because the file appears to be damaged, corrupted or is too large.”. In addition when these jpg files are synced to my Windows 7 desktop via OneDrive and are in the Boxcryptor (X🙂 drive they cannot be deleted. However the ‘encrypted’ and corrupted file can be deleted directly from the OneDrive online using a browser logon. Viewing the ‘Activities’ section on Boxcryptor on the Galaxy s9 there are a number of jpg files with the status of “Upload failed”. The file names of the pictures that are not uploaded or are corrupted as per 1 and 2 above are amongst them. So it would appear Boxcryptor is identifying a problem with the upload but not managing it. The outcome is that the Camera Upload function on Android is not consistent and therefore entirely unreliable. Anyone else experiencing this? Any solutions?

Boxcryptor Photo Upload Corrupting Files and Missing Files

djpw007

SCENARIO
Using Boxcryptor on Samsung Galaxy s9 with Android Version 9 (Pie).
Settings: Turned on “Enable Camera Upload”. Uploading to OneDrive account. Using WIFI only.
Boxcryptor created an encrypted folder on the OneDrive including filename encryption.
The phone is connected to WIFI intermittently sometimes every few hours sometimes every few days.

ISSUE(S)
A large portion of the photos are uploading ok. However two issues are occurring intermittently and what would appear randomly:

Some of the Camera pictures are not uploaded to the OneDrive at all
Some of the Camera pictures are uploaded to the OneDrive but are corrupted and cannot be opened. Tried a number of JPG viewers to open the JPGs all failed, Windows Viewer gave the message “Windows Photo Viewer cannot open this picture because the file appears to be damaged, corrupted or is too large.”. In addition when these jpg files are synced to my Windows 7 desktop via OneDrive and are in the Boxcryptor (X🙂 drive they cannot be deleted. However the ‘encrypted’ and corrupted file can be deleted directly from the OneDrive online using a browser logon.

Viewing the ‘Activities’ section on Boxcryptor on the Galaxy s9 there are a number of jpg files with the status of “Upload failed”. The file names of the pictures that are not uploaded or are corrupted as per 1 and 2 above are amongst them. So it would appear Boxcryptor is identifying a problem with the upload but not managing it.

The outcome is that the Camera Upload function on Android is not consistent and therefore entirely unreliable.

Anyone else experiencing this? Any solutions?

Boris

Hi,

To better understand the problem I need some more information:

When browsing into the Activities tab please click on the failed uploads and then on "Show Error Details". Here you can find a more detailed error message which we need to better identify the problem.

Can you give me more details about the photos which are not uploaded? Do they have a common file format? Do they have special sizes (big, small)? In which directory are they located (/DCIM, /DCIM/Images etc.)?

Best regards,
Boris

djpw007

Hi Boris,

Thanks for responding.
I do not have an option to "Show Error Details" in the Activities tab, the only option available is "Go To Directory" so I can't gather further information.
The photos are all JPG, they range in size from 2 to 4 Mb. They are loaded on the SD card in directory DCIM\Camera. All photos are in this one directory.

Thanks,

Danny