boxcryptor takes up so much space on iphone

keithborowsky

Hi I am having a problem I wanted boxcryptor to encrypt only one folder on dropbox - a file I often access on my phone also. So i have boxcryptor on my iphone as well , However on my phone boxcryptor seems to take up over 50GB space ie it includes the whole of my dropbox. I am therefore thinking of removing it from my phone unless there is any other option. Also I am scared that if I remove it I will permanently lose all my dropbox files as well as I tried deleting a non important file from boxcyrptor and it deleted on dropbox also. Grateful for any help. Keith

keithborowsky

Even if I " offload the app " it seems not to help my storage problem

Yasmin

@keithborowsky Hi.
Please check to see how much App cache is used, you can find this in the App settings.
Delete the cache.
No data will be affected, only locally cached files will be deleted.
On the other hand, yes, for sure, when you delete a file via the App it will be also deleted (in your case) on Dropbox - that's the same when you're on a Desktop computer and the delete operation is synced with the cloud.

Best,
Yasmin

DavidS

Hi. I have a similar issue, but a bit simpler (I think). Since storing documents and files on Dropbox and iCloud via Boxcryptor the app has swollen to 30+GB. I tried clearing the cache but no dice.

What can I do? If I delete the app might it also delete all my data?

thank you in advance.

DavidS

It's now over 200GB and climbing.

Can I simply delete the app on my iPhone or will I lose my files if I do that?

DavidS

For the benefit of others I'll answer my own question here. I emailed tech-support and they got back to me right away and explained/confirmed that it was safe to delete the app on my iPhone and reinstall it, and if that would clear the memory. It worked.

So there's the solution.

Also, tech-support explained that they were aware of this problem and there would be a fix out in future versions.