When starting a session I get a "Drive failed to mount"* message after I got 😀 "Boxcryptor is trying to install a new utility"* message and a request to enter admin password "Boxcryptor wish to make some change"* message and a request to enter admin password I've made clean unstall and resinstall but no change. Unlimited Boxcryptor Personal MacOS Mojave (10.14.5), then upgraded to 10.14.6 then upgraded to Catalina (10.15). Tests made on a test machine *Original messages in French translated to English

Failed to mount drive

Pascal

When starting a session I get a "Drive failed to mount"* message after I got 😀

"Boxcryptor is trying to install a new utility"* message and a request to enter admin password
"Boxcryptor wish to make some change"* message and a request to enter admin password

I've made clean unstall and resinstall but no change.

Unlimited Boxcryptor Personal
MacOS Mojave (10.14.5), then upgraded to 10.14.6 then upgraded to Catalina (10.15).
Tests made on a test machine
*Original messages in French translated to English

Yasmin

Pascal
Hello.

If you uninstalled it according to our documentation below, then send us a debug log please, by referring to the post here. You can reach us via support@boxcryptor.com

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-create-a-debug-log

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-uninstall

Best,
Yasmin