Installed on MAC Catalina first time. "Wants to make changes" then can't mount

kickbert

When running installer I was asked to give permissions for the developer. Think I did that. No idea how to find those settings again to double check. It then asks for "Wants to make changes" and my user password after that it says mounting the boxcryptor disk failed. Any ideas?

Yasmin

Hello.

Please run this command here via Terminal (one line):

sudo kextutil -v 6 /Applications/Boxcryptor.app/Contents/Frameworks/BoxcryptorFoundation.framework/Versions/A/Filesystems/bcfs.fs/Contents/Resources/mount_bcfs.app/Contents/Extensions/10.14/bcfs.kext; sudo ls -laeR /Library/StagedExtensions; sudo kextcache --clear-staging; sudo ls -laeR /Library/StagedExtensions

After executing the command, please restart your Mac and try starting Boxcryptor again and see if your problem has been resolved.

Best,
Yasmin

Archangel

Had the same issue. The commands above fixed the problem. Thanks.

kickbert

Unfortunately that didn't solve the problem. Executed the command. It ran. Restarted, run the installer again. Was able to log in. It asked for the mac user password to make changes. Next message is that it failed to mount...if problem persists, restart or contact support.

Yasmin

kickbert

Please contact us via support@boxcryptor.com, by providing a debug log:

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-create-a-debug-log

Best,
Yasmin

kickbert

I just got it to work. Maybe more than one restart was necessary or that I had to drag the app into the applications folder. Before I just opened out of the window that came after opening the dmg file. It's working now! Thanks again for the support