Failed to update Boxcryptor

UlrichW2

Hi folks.
In general I am vey hapy wih you product.
I run into the issue, that the automated or manual update of Boxcryptor (to v 2.37.1057 and some previous versions) fails on my Windows 10 64 bit system. Here are the steps I see:
1) Boxcryptor informs about an update
2) Setup assistant starts
3) EULA, Data privacy and support data is confirmed by me
4) Default installaion path is chosen (C:\Program Files (x86)\Boxcryptor)
5) I select to shutdown and restart later
6) Then the failure happens, that some network resouces are not found:

pointing to the local users appdata temp folder.
Looks like the update fails due to a failin deinstall of the current version

What do I need to do to update? I think the same behavior happens on reinstall..

Thanks for your help

Ulrich

dougalC

I have the same issue. Help sent this response, however, this did not work for me:

"This is a known issue concerning Windows MSI installers and correlated updates. Microsoft has published a tool to resolve this issue.
Please have a look here:
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed"

If it works for you please post.

UlrichW2

Dougal C pointed me to a similar issue with a porposed solution:
"This is a known issue concerning Windows MSI installers and correlated updates. Microsoft has published a tool to resolve this issue.
Please have a look here:
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed"

For me this "workaround" worked. It deinstalled the old boxcryptor version completely and the reinstall of the new version was seamless afterwards.

dougalC

Thanks UlrichW2 for posting that. I went back and did the uninstall and it worked. On re-install, all prior settings remained. I was concerned that I'd have to go back thru and set up from scratch.