Login via App not possible

Joerg

Hi, I am running the free version on my Computer and on my Android phone. On my Computer everything works fine but on my mobile I just can't login. I tells me that the details are incorrect but they are not. I verified them and tried several times.

Oliver

Hello,

Unfortunately, this issue is related to the latest update of Google Chrome (Chrome 79.0.), which Google has now removed from the Playstore.
https://9to5google.com/2019/12/14/android-apps-data-loss/

Please check if this version (Chrome 79.0.) is on your device, this version may also cause problems with other apps that rely on WebView and local storage.

Open Google Chrome→click on the 3 points at the top of the corner→Settings→About Google Chrome

If this version (Chrome 79.0.) is on your device, please do the following:

On your device, open the Settings app.
Tap Apps & Notifications.
Tap Chrome . …
Tap Disable
Tap Activate
Now search for Google Chrome in your app store
click on Update
Open Google Chrome and follow the steps

The version (Chrome 78.0.) should now be back on your device and Boxcryptor should work as usual again.

I apologize for the inconvenience and wish you and your family merry holidays.