If one of our employees creates a new directory on a boxcryptor drive, the new folder has only the user itself not a group. This means that i as director cannot access the folder/files.
Is there a way to add a standard group to newly created folders?
the new folder inherits all properties hierarchically from its containing folder. If you create a "sales" folder and add the "sales" group every new folder (e.g. sales/2020/) will be accessible for the "sales" group.
For more information on this topic please see https://www.boxcryptor.com/en/help/work-with-files/windows/#encryption-and-permission-hierarchy
Our company package (starting at 5 users) offers the ability to create a "master key" which can access all files associated with the package: https://www.boxcryptor.com/en/help/teams/windows/#master-key
Even it shows me some kind of random error while creating directories.