Mac OS Big Sur

carl97

Hi, I am currently beta testing MacOS Big Sur and found out that boxcrypto is not compatible with the new system. Specifically, Boxcrypto cannot mount a drive in this new system. I hope that this issue can be resolved soon. In the meantime, could anyone tell me if there are other ways to decrypt boxcrypto files stored in Dropbox? Thank you!

travisll

carl97 you can download the Boxcryptor portable for macOS.
it works to be able to access your files.
it is a little slower than the normal Boxcryptor but it works.
https://www.boxcryptor.com/en/download/?platform=portable

carl97

travisll Thanks!!

Robert

Hello everybody,

As mentioned by @trieren1, you can use Boxcryptor Portable for macOS for basic file access to your encrypted files.

In general and as with every macOS (or iOS or Windows or Android) beta release, we do not recommend upgrading to beta versions of operating system on production systems. By the way, this is also Apple's, Microsoft's and Google's recommendation. If you really have to use a new beta version, you should either install it on a separate drive / partition or - even better - on a dedicated second device. As an independent developer, we also only get access to new beta versions when they are released to all developers or the public. And only then can we begin with the work to support it. Depending on the changes in the new operating system version, this can take from a few weeks to a few months. But as always in the past 9 years, we will have support for a new operating system version at the latest when the stable version is released to the public.

Nevertheless, we have created a (very) experimental version for macOS 11.0 Big Sur which contains an updated filesystem driver with preliminary support for the new OS. Besides the updated driver, this version does not contain any other adjustments for Big Sur. Therefore, it still shows the "Unsupported macOS version" message and unexpected problems might occur - from simple UI glitches to data loss. Please use at your own risk - it is not a stable version with macOS 11.0 Big Sur support.

You can download the experimental version here:
https://www.dropbox.com/s/5h2a3psk4svctuo/Boxcryptor_v2.36.1025_Installer.dmg?dl=0

In the coming weeks we will also release improved experimental versions for Big Sur.

Best regards,
Robert

carl97

Robert Thank you so much! However, where can I find future updates for experimental versions for Big Sur?

carl97

Robert It seems that Boxcryptor portable for macOS is not working correctly. At the page for 2FA verification code, it only accepts five digits. Therefore, I am not able to log in.

leilajake

Robert Thanks sooo much Robert. Do you want feedback on this driver as would be more than happy if it helps you. Regards Sue

carl97

Robert Hi Robert, is there an updated version of the experimental version? And where can I find those updates? Thank you!

ndynamic

Robert Hi Robert - this experimental version has been working great, however seems to have stop working with Big Sur Beta 4 (20A5343)

Yasmin

carl97 You can always keep an eye on our changelog page here:

https://www.boxcryptor.com/en/help/about/macos/#changelog

Yasmin

carl97 Please check your emails, I have already answered yours. Can't reproduce, a login with a 6-digit TOTP code is possible.

Robert

Hi everybody,

We have created a new experimental version with macOS 11.0 Big Sur support. This version now has additional adjustments for Big Sur and does not show the "unsupported macOS version" error on startup anymore. Nevertheless, this is still work-in-progress and there are still some things missing. As every pre-release software, you should not use it for production data. You can download it here:

https://www.dropbox.com/s/1rjokj6vclcal6h/Boxcryptor_v2.36.1028_Installer.dmg?dl=0

If you have feedback no this version, we'd be happy to hear it. If something is broken, you can also always submit debug logs to support@boxcryptor.com referencing this thread. Here are instructions how to create a debug log:
https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-create-a-debug-log

Best regards,
Robert

carl97 I will post new experimental versions here in this thread (they will not be distributed via automatic updates).

ndynamic aknight Please try the new experimental version. If the problem still exists, please send us a debug log so that we can analyze what's going wrong there.

aknight

Same

markbyrn

I got the experimental version working on the latest Big Sur beta by deleting the Boxcyrptor application support folder under Home > Library > Application Support - select the Option button on the Finder Go menu to reveal the home library folder. After the deleting the folder, I restarted Boxcryptor and it worked fine.

SaschaP

markbyrn Thanks a lot, was working fine for me as well.

aknight

This did not work for me on Big Sur Consumer Beta (20A5343j)

aknight

Robert Thank you. Still doesn't work. Sending debug log to support as suggested.

carl97

Robert Thank you so much Robert! Look forward to updated version.

carl97

Robert Hi Robert, it seems that this beta version is still not compatible with Big Sur; the error "disk mounting failed" still exists.

cipherneo

Not sure I understand this development cycle.. The last several ßeta versions have made improvements in getting Boxcryptor working again under macOS Big Sur (BS) but yet it continues to fail to mount the Boxcryptor drive. I assume the development team has access to the BS developer betas just like the rest of us developers so I utterly don't understand why these ßetas are released without what seems to me are not tested on internal software development hardware running BS to at least load properly to be functional and allow testing by the folks wishing to test these ßetas.

markbyrn

cipherneo you might try deleting the Boxcryptor application support folder as I detailed above. Then install/restart the beta.

cipherneo

markbyrn you might try deleting the Boxcryptor application support folder as I detailed above. Then install/restart the beta.

Nope I tired that technique on the last BC beta and this one and no joy. BC fails attempting to mount the BC disk.

Robert

Hi everybody,

If Boxcryptor is not working after you upgraded to macOS Big Sur 11.0, please make sure that you have the latest Boxcryptor version 2.37.1043 installed. In doubt, please download the latest version from our website and install it:

https://www.boxcryptor.com/download

If have version 2.37.1043 installed and still experience problems with Boxcryptor, please do not hesitate to contact us via support@boxcryptor.com - even as Boxcryptor Free user - and we'll be able to help you best there. When contacting us, please include a debug log in your email as described here:

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-create-a-debug-log

There are some rare cases for problems on Big Sur due to the system configuration. Until now, the most common problem is a mount failure of the Boxcryptor drive because the required BCFS kernel extension cannot be loaded by macOS. However, the reason is not Boxcryptor itself but rather legacy BlackBerry USB kernel extensions which are not compatible with Big Sur and cause any other kernel extension fail to load. Removing these incompatible - and in all cases unused - kernel extensions fixed the problem in all cases. CCC also has some information about the BlackBerry USB kernel extensions and also a guide how to remove them:

https://bombich.com/kb/ccc5/some-third-party-storage-drivers-may-cause-hardware-misbehavior

Best regards,
Robert