Boxcryptor Not Starting on Windows 10 (just started not working)

countwalkerj

I've been using Bocryptor just fine for several months. Yesterday it stopped working. I used to start it by clicking the Boxcryptor app on my desktop and that would bring up the Boxcryptor startup window and activate the drive in windows explorer. Since yesterday I cannot start it. It shows nothing on the desktop but I can see in the Task Manager that it is attempting to start because it briefly shows up in the list of running applications but quickly shows a status of "Suspended" and then completely exits/disappears. I'm guessing a recent Windows Update has broken Boxcryptor? I don't know how to fix. Oh yeah, I uninstalled Boxcryptor and installed the latest version from yesterday. Still no success. It doesn't startup. I am currently unable to access my encrypted files. Please help! Thanks

Yasmin

Hello.
Please contact us via the support email address (support@boxcryptor.com) by submitting a debug log as described here:
https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log

dpavan

I just experienced the same. I've used Boxcryptor for years with little issue. Yesterday, it stopped working. When I go to start the program, I can see it start in Task Manager (the Boxcryptor process kicks off). After a few seconds, it changes to "Boxcryptor (Suspended)", then exits out.

I tried to generate a debug log according to the instructions, but did not get the log file to show up on my desktop. I did reinstall the latest version this morning, it didn't help.

dpavan

Update - Problem fixed. I did a complete uninstall of Boxycryptor and did a clean install with the latest download file. I'm back up and running.