Android: Saving (i.e. CANNOT) a new Word (Office) file

julkoo

Moto G6 Plus
Android 9
Word 16.0.13127.20162

This is ongoing for me. Usually it's when I have a thought while on-the-go and I want to quickly capture it.

I open a new Word doc and then try to save it but I cannot, at least not via Boxcryptor. Surely folks must know about this issue.

I can save to an unencrypted folder on, in tis case, OneDrive (i.e. Boxcryptor->OneDrive->UnencryptedFolder) but not to an encrypted folder (Boxcryptor->OneDrive->EncryptedFolder).
This is really annoying not only because it requires that any file is saved to a non-secure cloud location, but also because I must remember, when I am next at my laptop, to go into Boxcryptor and move that file to a an encrypted folder.
Boxcryptor folk, what's going on?

julkoo

Hello? Anyone there? Is there any other avenue for support for this service which I am paying for?

Here's another clue.

From MS Office Android, I created a new .pptx file and I was able to save that to an encrypted folder, even if it took a while.