Hi everyone, we're having a large outage that concerns all our users on Windows:
We use Boxcryptor with a traditional File Share mounted as a drive.
- Users can copy any file to/from X: (the Boxcryptor encrypted virtual drive),
- Users can create/modify a .txt file for instance (double-click on the file -> change it -> save),
- Users can open any Office file (let's say an Excel file) by double-clicking on the file on the X: drive,
- but users can't save a file from any Office software (let's say on Excel -> file/save -> it's very, very slow, and at the end nothing is saved)
This is quite problematic because no one can edit any Excel file for instance. We tried with multiple versions of Office (we use the always-up-to-date Office 365, and we tried to roll-back to previous versions) and multiple versions of Boxcryptor for Windows (2.44.1485 and 2.43.1441) but without success.
Any idea on what we could do/the next things we could test?
We wrote to Support with the adequate logs - we don't have a resolution in sight yet, and our users are getting quite upset as they have tight deadlines this month.
Outside of that - we love the product, it's been running for years and protecting our sentistive files without requiring any attention from our side.