Updates turn off Password/-PIN-Protection (critical)

nahpetsM

Dear Team, Please note that each time you send new updates to Windows-Users .. they might not recognize that after update BC is not asking anymore for the PIN or Password .. hence - data is not protected if users wand high security !

nahpetsM

does Support still react here ? or have they stopped to support us ? 🙁

Florian

Hi nahpetsM,

sorry for the late reply!
Updating Boxcryptor should definitively not disable pin / password protection.
If you updated from a very old version, it is possible that Boxcryptor reset its user settings, and you were faced with the initial sign-in screen.
Then, on consecutive Boxcryptor starts, since the app reset and has no App Protection enabled by default, you would notice the missing pin/password screen.

If this reproducible happens on every update, please write us at support@boxcryptor.com.

Best regards,
Florian

nahpetsM

Florian .. wow finally someone reacted. Thx .. now I was looking late (expected still no answer).
It is definately re-occuring (happened again a few weeks ago).. but maybe not re-producable.. how can I re-force an update-situation ? there's no rollback-feature... ? - the worse thing about is - you need to realize it, until you regonize that the password is not asked anymore..

Florian

Hi nahpetsM,

When it reoccurred, where you faced with a "sign-in screen"?

I am not sure why exactly an update should cause this - my best guess is that due to a vast version jump, some migration is constantly failing and thus forcing the app to re-authenticate on every update.

If that's the case, I'd try to delete all Boxcryptor settings to make sure so start from scratch:

Exit Boxcryptor
Go to %localAppData% and delete the Boxcryptor folder
Start Boxcryptor, sign-in and set up the App Protection

There will be a new update in the next days, please let me know if the issue is solved then.

Best regards,
Florian

nahpetsM

Florian ok .. thx ! ... I'll give it a try. While I wonder that I'm the only one reporting this kind of issue.. which could mean that it is a client-related issue - or the "dark number" of users who are unaware of this is higher. Additional comment after uninstall : the folder in #2 is being deleted by this routine already. But let's see what's happening on next update. I'll report.

nahpetsM

And here's my report (for Windows-Users Update: 2.48.1906)
The good answer is : Password-Protection is/was now enabled, after update - BUT :

Now (and maybe that's why the PW-Protection was now on) the BC-option "start with Windows" was inactive after update (it was sure active before Update) . And even "worse" - the Update-Routine endet by closing Windows-Explorer to finalize the Update - but did not restart Windows nor Boxcryptor (I waited 5 min) .. hence I restarted Windows manually, recognized that BC was not in Autostart (as mentioned above) and startet BC manually as well - then Password was needed - which is good. But anyway: the update-routine seems to be improvable - but to be honest: that is nothing to be concerned of 😀